MSP Command Center + Interface Intelligence

Run your MSP and expose the hidden systems that keep clients moving.

SupportPilot brings ticketing, clients, devices, billing, reporting, workforce visibility, and Interface Intelligence into one MSP workspace. Discover critical system flows, monitor them, document them, and hand off evidence before clients feel the outage.

iOS App
Live
Discovery
24/7
Monitoring
PDF
Evidence Export
MSP
Multi-Client Ready

Built for MSPs, by MSPs

Stop juggling five different tools. SupportPilot combines your PSA, RMM dashboard, interface intelligence, invoicing, workforce insights, and reporting into a single platform your team will actually enjoy using.

Interface Intelligence

Discover, map, monitor, suppress, document, and export business-critical system flows across healthcare, finance, education, manufacturing, legal, and general IT.

Smart Ticketing

Voice, email, Microsoft Teams, and web portal — every ticket lands in one unified queue with live SLA tracking and automatic prioritization.

Client Management

Full client profiles with Microsoft 365 sync, secure credential vault, activity tracking, and onboarding checklists — all in one view.

Device Monitoring

Real-time online/offline alerts, patch compliance, security assessments, and full hardware inventory across every client endpoint.

Invoicing & Billing

Generate professional invoices, track MRR and ARR, and keep your revenue pipeline clear — with QuickBooks-ready exports.

Revenue Reporting

MRR, ARR, CSAT scores, SLA compliance, and technician utilization — live dashboards your leadership team actually wants to see.

Security & Compliance

Two-factor authentication, role-based access control, tamper-protected agents, and full audit trails for every action.

Workforce Intelligence

Turn Microsoft 365 departments into manager-ready dashboards for productivity, app usage, risky activity, and compliance trends.

Interface Intelligence

Make invisible integrations visible, monitored, and accountable.

SupportPilot helps MSPs discover and document the data flows that quietly run each client environment. Use it for clinical interfaces, payment and accounting feeds, manufacturing telemetry, education syncs, legal exports, vendor APIs, and general business automations.

Auto-discover interface candidates from observed traffic and scanner data
Map source and destination systems with ports, protocols, ownership, and risk
Suppress known noise so technicians only review meaningful changes
Generate runbooks, ticket drafts, vendor escalations, audit snapshots, and PDF maps
Interface Map
Client: CCS · Healthcare IT
Audit ready
Patient Portal -> OncoEMR API
HTTPS 443 · FHIR API
healthy
OncoEMR -> Orchard Harvest
TCP 10002 · HL7 ORM
watch
Modality Router -> PACS Archive
TCP 104 · DICOM
ready
3
Mapped flows
92%
Readiness
0
Open alerts
PDF
Export
New: Workforce Intelligence

Give clinic managers visibility without handing over your MSP tools.

SupportPilot Workforce helps MSPs turn endpoint activity into scoped, manager-ready dashboards. Sync teams from Microsoft 365 and Entra ID, invite clinic leaders with Microsoft sign-in, and show only the departments they are responsible for.

Productive, neutral, and risky app/site usage
Department and team views from Entra ID
Manager access scoped by assigned groups
Compliance alerts, screenshots, and audit trails
Clinic Overview
Scoped manager dashboard
Microsoft sign-in
82%
Productive
14
Risk alerts
7
Teams
IT Administration
6 members
Leadership
10 members
Pharmacy
4 members

Why MSPs choose SupportPilot

  • Zero-friction setup — download an MSI, install, and the agent auto-enrolls with your tenant in under 60 seconds.
  • DC-safe monitoring — the agent automatically detects domain controllers and switches to a lightweight mode, protecting AD, DNS, and DHCP.
  • Multi-channel ticketing — voice calls, email, Teams messages, and your web portal all feed into one prioritized queue.
  • Mobile-first — the iOS app lets techs triage and respond from anywhere, with push notifications and offline support.
  • Enterprise security — 2FA, RBAC, encrypted credential vaults, HSTS, and tamper-protected agents as standard.
Try it free
No signup required

Explore the full dashboard with realistic sample data. See tickets, clients, devices, invoices, and reports — all without creating an account.

Or sign in if you already have an account